Where do you fulfil orders from?
All orders are shipped from our HQ in Sydney, Australia
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Paypal for all customers. Klarna is available to USA residents. Laybuy is available to USA and UK residents. Afterpay is available to USA, Canadian, and Hong Kong residents.
What currency is used online?
You are currently browsing on our international website. All prices are charged in US Dollars (USD). You may select to view prices in your local currency however you will transact in USD.
If you are shopping from Australia or New Zealand, please visit our local website at leemathews.com.au.
Do you have Lee Mathews stores?
How do I determine my size?
We offer individual size measurements for each garment online. Please click “view this item’s measurements” to see more information. We suggest measuring a similar item you have in your wardrobe to determine which size is best for you. For a general size guide and conversion chart, please visit our size chart.
My size is sold out online, can I be notified if it comes back?
Yes, absolutely. Please select the sold out size you wish to purchase, and sign up with your email address to be notified if a return is made, or if we restock this style. You will be notified by email as soon as it is available again.
Can I use two discount codes at the same time?
No, unfortunately one discount code can be used in the one transaction.
Do you offer free shipping?
Yes, we offer free express shipping for orders over $300, worldwide. For orders under $300, we offer a flat rate of $20 for international express shipping.
Can I change or amend my order once it has been placed?
If you notice something is incorrect on your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, however we unfortunately cannot guarantee this. We are unable to make any changes once your order has been despatched.
How do I track my order?
When your order is shipped, you will receive an email containing a tracking number to your nominated email address. You can also log in to your LM account to check the status of your order.
Will I be required to pay duties and taxes?
Duties and taxes are calculated for you at checkout so you can pre-pay at the time of purchase. Duties and taxes are calculated based on the items you are purchasing and the order destination, and include the Sales Tax applied by your country for purchases from Australia, and any duties incurred for processing by your country. By pre-paying duties and taxes at checkout you will not incur any surprise fees when your parcel arrives at your country.
Do you deliver to PO Boxes and Parcel Lockers?
Unfortunately we are unable to deliver to PO Boxes or Parcel Lockers internationally.
Which shipping services do you use?
We use DHL International for all international shipments. Depending on where you live, expected delivery times are 3-5 business days. For further information on our shipping, please visit our shipping and returns page.
What happens if an order arrives and an item is faulty?
My shipment is taking longer than expected, what do I do?
How do I make a return?
You can request a return here. Once approved, if you reside in the US a return label will be provided to you otherwise a return address to send your item back will be provided via email. The cost of international returns rest with the customer unless the customer resides in the US.
I've purchased something on sale, can I return it?
What is final sale?
Final sale refers to items that have been marked down to clear. Final sale items are not eligible for return, unless the item is faulty. We recommend taking advantage of our individual garment measurements to choose your right size, to avoid disappointment.
When will I receive my refund or credit note?
Once your return has been received please allow up to 5 business days for the return to be processed and appropriate remuneration issued.
Refunds for customers in the US will incur a $20 deduction to cover the return shipping label provided. All other customers will be refunded the whole amount less shipping on the original order.
For refunds, please allow 5 business days for the funds to clear back into the appropriate account. Alternatively, if you are due to receive a credit note you will receive this immediately after processing via email.
How do I care for my Lee Mathews item?
All Lee Mathews garments come with appropriate care instructions, please strictly adhere to these in order to keep your garment in premium condition. We also recommend removing all jewellery prior to putting on or taking off your garments to avoid damaging your garment.
Do you have Lee Mathews gift cards?
What is Klarna and Laybuy?
Klarna and Laybuy are buy-now-pay-later payment methods and allow you purchase now and pay for your order in interest-free instalments. Simple select Klarna or Laybuy at checkout and follow the prompts. Klarna is available to USA residents, and Laybuy is available to USA and UK residents. Find out more here.