We offer free express worldwide shipping on all orders over $300. For orders under $300, we offer the following the delivery options:
3-5 business days
1-2 business days
New Zealand shipping
2-3 business days
3-5 business days
Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at firstname.lastname@example.org.
We aim to dispatch all orders within 1 business day however, if stock for your order needs to transferred from one of our stores please allow additional handling time. During sale and promotion periods there may be an additional processing time of up to 3 business days. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
NEW ZEALAND DELIVERY NOTES
For New Zealand orders under NZD $1000 Lee Mathews will collect 15% GST at checkout on behalf of New Zealand customs. No duties, import transaction fees or GST will be collected with the arrival of your package into New Zealand.
For orders over NZD $1000, duties, GST and import transaction fees will be collected at destination border by New Zealand customs and this is the responsibility of the customer.
INTERNATIONAL DELIVERY NOTES
All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Lee Mathews a return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as Lee Mathews is not able to estimate the duties or taxes that may be incurred.
ONLINE RETURN POLICY
We offer free returns for Australian and New Zealand online orders within 14 days of delivery.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. If you are returning intimates or swimwear please ensure the hygiene slip hasn’t been removed. Items that are returned otherwise, may be rejected and returned to the customer.
Lee Mathews does not accept returns for books, perfumes, beauty products or earrings.
Full price items can be returned for a refund or a credit note. Sale items, whether permanent mark down or promotional sale, may be returned for credit note only.
Final sale refers to items that are marked to clear. Final sale items are not eligible for return, unless in the event of the item being faulty. You will be notified at checkout if the item you are purchasing is final sale, with a final sale notice on the product also. We recommend choosing carefully to avoid disappointment and reaching out to our online team for assistance prior to purchasing for size and style advice.
SUBMITTING A RETURN
To return an item, follow these three simple steps:
When sending your return back to us please re-package the item/s in the original box or find suitable alternative packaging. Please include your order invoice with your return package.
For international returns, a returns address will be provided via email once you have completed your request. You will need to send your return back through a shipping method of your choice. We recommend using a traceable service as Lee Mathews cannot be held responsible for lost return parcels.
Once we’ve received your return please allow 3 business days for the return to be processed and appropriate remuneration to be issued.
If you require assistance submitting your return please don’t hesitate to contact our online customer care team at email@example.com or call +612 9997 3787.
All garments and items sent for online orders are quality checked before dispatch. In the unlikely occurrence that you receive an item that is less than perfect please contact our online team at firstname.lastname@example.org with images and a description of the fault. Alternatively you can call on +612 9997 3787.
If you have received your online order and the contents don’t match what you ordered please contact our online customer care team immediately at email@example.com or call +612 9997 3787.
If your order qualifies for a refund you will be credited back on the original payment method. Please allow 5 business days once the refund has been issued for this amount to appear in the relevant account.
If you made your purchase using an online gift or credit voucher you will be issued a new credit voucher to spend online.
Credit vouchers will be issued for the return of discounted product. This includes items that have been marked down and items sold as part of a promotional sale. All credit vouchers will be emailed to the recipient and are valid for 3 years. Credit notes are valid online at leemathews.com.au and cannot be redeemed in store.
Whilst we are unable to offer exchanges for online orders, we can provide you with a credit note to re-purchase your new size or style. You can select credit note as an option when you request your return.
AFTERPAY AND ZIP PAY PURCHASES
If you have purchased using either Afterpay or ZipPay and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher as usual when we receive the return.
Phone: +612 99973787