Returns for a refund will incur a $40 deduction to cover the return shipping fees, and returns for a credit note or exchange are free.

SUBMITTING A RETURN FROM THE USA:

Follow the steps below to complete your return request and generate a return shipping label.

- Head to our return portal here to complete your request.

• - Select the item you would like to return and then decide if you would like to exchange it for a different size or return it for a credit voucher or refund, depending on the price status of the item.
• - Submit your return and print the return shipping label
• - Re-package the items and the order invoice in the original box or find a suitable alternative packaging. Stick the return shipping label to the outside of the package and return to a USPS branch or post office.
• - Please allow up to 5 business days from the time we receive your return to process the appropriate remuneration. Exchanges will be shipped once the returned item has been scanned as 'in transit' by USPS.
  
  If you require any assistance submitting your return, please don't hesitate to contact our online customer care team at online@leemathews.com.au or call +61 418 114 745.
  

• SUBMITTING A RETURN FROM outside THE USA:
  

  
  Follow the steps below to complete your return request and generate a return shipping label.
  

  
  - Head to our return portal here to complete your request.
  

  • - Select the item you would like to return and then decide if you would like to exchange it for a different size or return it for a credit voucher or refund, depending on the price status of the item.
  • - Purchase a traceable return shipping service of your choice and return to the Sydney address that will be emailed to you upon completion of your return request.
  • - Please allow up to 5 business days from the time we receive your return to process the appropriate remuneration. Exchanges will be shipped once we receive the return at our dispatch facility.
    
    If you require any assistance submitting your return, please don't hesitate to contact our online customer care team at online@leemathews.com.au or call +61 418 114 745.
    

   

  final salE
  
  

  • Final sale refers to items that are marked to clear. Final sale items are not eligible for refund, credit note or exchange, unless in the event of the item being faulty. You will be notified at checkout if the item you are purchasing is final sale, with a final sale notice on the product also. We recommend choosing carefully to avoid disappointment and reaching out to our online team for assistance prior to purchasing for size and style advice. By purchasing a final sale item, you agree to these terms.
    
    
    

    1. REfunds
       

       
       If your order qualifies for a refund, you will be credited back to the original payment method. Please allow 5 business days once the refund has been issued for this amount to appear in the relevant account. If you are a USA customer, you will be provided with a return shipping label, and a $40 fee will be deducted from your refund amount to cover return shipping.
       
       

       • CREDIT NOTES
         

         
         Credit vouchers will be issued at the full amount of the purchase price, less shipping, for the return of a product that has been permanently marked down. All credit vouchers will be emailed to the recipient and are valid for 3 years. Credit notes are valid online at us.leemathews.com.au and cannot be redeemed in-store.

        

       •  

       • EXCHANGES
         

         
         We offer free and easy size exchanges if you find your Lee Mathews item is not right.
         
         You will be prompted to select your new size when submitting your return online. If you are a USA customer, we will provide you with a free return shipping label, and we will ship your new item as soon as your return is accepted by USPS.
         
         Please note, your new size is not reserved until USPS receives your return so to avoid disappointment, we recommend dropping off your return as quickly as possible. If the item you are hoping to exchange for is no longer available at the time of processing, a refund or credit note will be issued, depending on the item’s discount status.
         
         We are unable to exchange for different items. In this instance, we suggest selecting a credit note and repurchasing.
         
         If you are not a USA customer, your exchange will be processed and sent as soon as we receive it at our dispatch facility.
         
         

         • FAULTY ITEMS
           

           
           All garments and items sent for online orders are quality checked before dispatch. In the unlikely occurrence that you receive an item that is less than perfect, please contact our online team at online@leemathews.com.au with images and a description of the fault. Alternatively, you can call on +61 418 114 745.
           
           

         • INCORRECT ITEMS
           

           
           If you have received your online order and the contents don’t match what you ordered please contact our online customer care team immediately at online@leemathews.com.au or call +61 418 114 745.

  NEED HELP?
  

  
  Email: online@leemathews.com.au
  

• Phone: +61 418 114 745
• WhatsApp: +61 418 114 745